With a little nudge from RBI, banks tap AI for bigger tasks
Published on: March 5, 2026, 6 a.m. | Source: The Economic Times
While automation of call centres saw the first wave of AI adoption in the highly regulated sector, more applications are getting powered by this technology now. The remit of AI applications widened after the Reserve Bank of India (RBI) listed down broad guidelines in August in the Free-AI regulatory document, detailing the adoption of AI in banks’ internal workflow.
