Performance stds framework for airports seeks to have balance between 'rebates, incentives': AERA
Published on: Sept. 10, 2025, 10:38 p.m. | Source: The Economic Times
AERA's proposed tariff-linked performance standards framework for major airports aims to balance rebates and incentives to improve service excellence. Service deficiencies will lead to a reduction in the user development fee. The framework includes 32 objective and 18 subjective parameters, promoting a passenger-centric approach and leveraging technology for transparent measurement.
