AI health apps face transparency and usability challenges despite growing popularity
Published on: July 28, 2025, 8:41 a.m. | Source: Devdiscourse
Results show that ADA outperformed its competitors, achieving the highest average System Usability Scale (SUS) score of 81.3. Mediktor followed with a score of 76.5, while WebMD lagged behind at 70.6. Despite ADA’s relatively strong performance, the study notes that all three apps exhibited persistent flaws, particularly in error handling, transparency, and communication of AI-driven decisions.
